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Company
Freightliner of Knoxville 1413 Everett Road, Knoxville, TN 37932 1-865-824-2423 Email Address: [email protected] Location on Google Maps Latitude: 35.8840178 Longitude: -84.2310700 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 9/11/2014 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | 15000 Mile/12 Month PM Service | ||
| Evaluation of Service Performed: |
Our Service Advisor handled our appointment with real professionalism. We had the Freightliner 12 Month Service performed, oil changed, fuel filters,
chassis lube etc.. Work was performed as scheduled and the work was performed well. As an Oasis Dealer I was a little disappointed as the overnight accommodations were minimal, only had power (30 and 50 amp) and the site was not very level. The Service Advisor was not familiar with the Freightliner service checklist but was very helpful in making sure the work I requested was completed. I had brought a copy of the checklist with me and we went over the work items and determined the items necessary and those that were not needed. The cost was what he had quoted so there were no unexpected charges. Overall they did a great job. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 1/1/2009 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | On my trip from Ohio to Florida my rig developed a fuel pump problem. Ultimately I made it to Knoxville where it turned into a no-start problem. I arranged to have it towed to this shop (Coach Net to the rescue!) and they were able to get it right in. | ||
| Evaluation of Service Performed: | The injector pump fuel pressure sensor had failed. They had the part on hand an installed in about three hours. Being a traveling RVer I was pleased that their facility provided an RVers-only waiting area. I was satisfied with their work and the price, which was not quoted upfront due to having to find the problem first. This is a newer, well-maintained facility just 1/2 mile from the Flying J truck stop. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 10/1/2007 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Initial Maintenance - XC chassis
Front end alignment Adjust headlights |
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| Evaluation of Service Performed: | Be sure you get any upfront quote for service in writing. Was quoted that the initial maintenance scheduled would be performed for 2 hrs labor charge; but was charged a lot more. After complaining, the service manager called me the next morning and said that he was sorry that I was quoted the wrong labor charges and he credited by credit card. Was charged for front end alignment and headlight adjustment on unit less that 90 days old and with only 3700 miles; after complaining and demanding that Freightliner Warranty Department be called, the charges were changed to warranty work. | ||
| Value of Service: | Good | ||
| Quality of Service: | Good | ||
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