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Van Boxtel RV
1956 Bond Street, Green Bay, WI   54313
Email Address: [email protected]
Location on Google Maps           Latitude: 44.5436229   Longitude: -88.0707089
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   5/25/2015
  Company Contact:   Dan
  Work Done on:   Class A - Diesel
  Service Performed:   Had routine maintenance performed in addition to having my Inverter/Charger replaced due to improper install at the factory.
  Evaluation of Service Performed:   The work on the Inverter/Charger turned out to be quite extensive due to the meltdown and subsequent failure. Van Boxtel had the Motorhome repaired and
back on the road on a timely basis. When I took the motorhome in I knew Van Boxtel was not a dealer for this manufacturer. They actually worked with the
manufacturer and got the repairs covered under warranty. I couldn't be more pleased with the work performed and the fact they were able to get things done
through warranty.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   9/15/2012
  Work Done on:   Class A - Gasoline
  Service Performed:   Body work
  Evaluation of Service Performed:   I was a little hesitant after the bottom reviews but we had great service. I
decided to support them because they are a local dealer. Jeff K. was easy to
work with and the technician came out and talked to us. Sometimes we
don't always say positive things to these businesses but I will definately say
positve experience!

Thank you for making it easy and a pleasant experience.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Date of Service:   10/1/2007
  Work Done on:   Class C
  Service Performed:   Repair water damage to front cap of coach, over cab.
  Evaluation of Service Performed:   Spent $1800 disassembling front of coach, over cab, to repair water damage. One year later the side delaminated at the top, over the cab. The area was inspected by another dealer and it cost $1400 to repair it a second time. The second dealer reported (with photographic documentation) that Van Boxtel had re-sealed area very poorly--and in fact didn't even install insulation in the front of the coach, near the window. In fact, they didn't even re-seal the area correctly. The coach is stored inside in the winter, so there was minimal exposure to the elements--and there was STILL substantial damage to repair after Van Boxtel's work was finished.

All of this was reported to Van Boxtel's service manager, who basically told me (and the service manager of the second dealership) that the technician's at the *second* dealership were responsible for the damage, when they disassembled the coach! And Van Boxtel's service manager also implied that the second dealer's service department removed the insulation and then photographed the area--essentially falsifying their report to me.

We will never use Van Boxtel's service department again.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   7/1/2006
  Work Done on:   Class A - Gasoline
  Service Performed:   Determined reason for getting error message on our Workhorse W24/Itasca Sunrise. Was due to moisture in air intake area. Also checked for problem with steering on recall notice from Workhorse.
  Evaluation of Service Performed:   We dropped in cold; no appointment. They took us in immediately and the tech left his lunch break to help us. He found the problem, then explained the issue to me and told me how to clear it should it happen again. We were on the road again in about 1 hr.

Two weeks later the Service Rep called us to let us know that Winnebago had issued a notice regarding the problem they had fixed for us. We were not even one of their customers, and we were several states away when they called!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   4/17/2006
  Company Contact:   Bobbie-
  Work Done on:   Tow Vehicle
Travel Trailer
  Service Performed:   - Installed weight distribution hitch incorrectly and adjusted incorrectly.
- Installed brake controller and adjusted incorrectly, causing the failure of tow vehicle brake rotors.
- Failed to repair obvious travel trailer water leak on a new trailer purchased from them, causing interior damage to the trailer.
- Drilled unnecessary visible holes in bumper of my new 2005 Dodge Ram.
  Evaluation of Service Performed:   Poor on all counts, and the "service adviser" Bobbie was rude and arrogant during the discussion of the issues.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   5/1/2002
  Work Done on:   Class A - Gasoline
  Service Performed:   Replaced hot water heater tank and water valve on ice maker.
  Evaluation of Service Performed:   Work was done well and according to estimate.
  Value of Service:   Good
  Quality of Service:   Very Good

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