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Company
Simonsen Generator Country Club Drive, Tucson, AZ 85714-2005 888-266-9581 Email Address: [email protected] Location on Google Maps Latitude: 32.170583 Longitude: -110.9263215 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/1/2019 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Our generator had no output, motor ran fine.
Called and did diagnostics over phone. Suddenly we had power. Did not want to trust that it was �fixed�. Made an appointment for test and maintenance. |
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| Evaluation of Service Performed: |
Arrived on time, they got right to work.
Diagnosis did not find a reason for the previous loss of power output. But everything tested OK. Performed maintenance, oil, filter air cleaner. Recommend when we have time to do 500 hour Onan recommended maintenance, which would take two days. Will schedule that for our return. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 3/9/2017 | ||
| Work Done on: |
Class C
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| Service Performed: | Check generator as it would not start. | ||
| Evaluation of Service Performed: |
Brought my Class C RV in as the Onan generator would not start. I said
that it must be the fuel pump as I heard no clicking when I tried to start it. They charged me 1.4 hours ($126) to tell me it was the fuel pump but could not fix it right away so I made another appointment for the following week which I later cancelled. They verbally quoted me 8 hours at $90 an hour plus parts and tax. I thought that was expensive so I make an appointment at another place (Jeff's Auto Repair in Green Valley, also authorized Onan service dealer) to check with what they had to say. They looked at it and confirmed that it was the fuel pump, and that was at no charge. They quoted me that it would be less than $500 in total. I had them do the work the following day and the total including labor, parts and tax was $284. Big difference. They even took the time to let me start the generator and ask and questions. They guarantee their work as well. Very satisfied with them. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 2/15/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Repaired our Onan 10KW generator. The unit would not
start. They accurately diagnosed fouled injectors. New ones were not available locally and we were on a tight schedule, so they located and installed a set of reconditioned injectors. They also took the time to tell me how to avoid the problem in the future. The generator has run flawlessly since. |
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| Evaluation of Service Performed: |
The owner is a little "crusty" but don't let that put
you off. He is a great guy to work with, and the shop folks really know their stuff. The cost was very reasonable and done on time. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/20/2015 | ||
| Work Done on: |
Class C
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| Service Performed: |
If you are in the Tucson area and need generator service I am happy to recommend Simonsen Generator Service (520 889-9581). Our Generac QP 40 (4Kw),
has given excellent service (though we haven't put many hours on it, over the last 2 years and 26,000 miles), but began to run rough, especially at the higher altitudes we experienced on our last trip. It became hard to start and once running would load up and die when the heavier loads like AC, Microwave or water heater were applied. I had used Simonsen for parts/spares in the past but had never taken the rig in for service. I called and booked an appointment, their labor rate is a reasonable $90 an hour. After discussing the symptoms with their staff we all concluded the obvious, probable clogged/dirty fuel filter. They replaced the filter and pulled the carb off, disassembled and we found fine gritty sand like material in the bottom of the bowl. They used a healthy dose of carb cleaner, blew everything out with compressed air, put it all back together and it ran like it should (and always has). I ordered a pair of extra oil, air and fuel filters for my spares locker but they could not be had same day. Generac parts are notoriously hard to come by, hence my buying 2 of each. They should be in by Monday. |
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| Evaluation of Service Performed: |
The bill came to $190 including 2 hours of labor, a new fuel filter and shop supplies. Simonsen is located on the south side of Tucson just a short drive from
Camping World and most of the large RV dealers and a number of RV parks. Good guys, good service. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 10/14/2009 | ||
| Work Done on: |
Bus Conversion
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| Service Performed: |
Generator would not start they checked relays and switches
finally decided it was a weak battery. Had them change a 12 inch by 1/4 inch fuel line with 2 new clamps. When I asked what I owed he said there was no charge. |
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| Evaluation of Service Performed: | These people know there way around generators,very professional. Would highly recommend this shop | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 8/9/2009 | ||
| Work Done on: |
Class C
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| Service Performed: | Complete tune up of Onan 4000 generator[500 hrs], air filter, oil change, fuel filter, adjust valve clearance, new spark plug, carburetor adjustment, load adjustment. | ||
| Evaluation of Service Performed: | Steve was the mechanic he was excellent, the appointment was on time and finished as promised. The price was as quoted. If you need advice or work done on your generator, I would recommend them without reservation. They are very professional. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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