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Company
Mainline Truck and Trailer Service 360 Solon Rd, Bedford, OH 44146 1 440 439 7777 Email Address: [email protected] Location on Google Maps Latitude: 41.385997 Longitude: -81.517337 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/8/2020 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Annual service on chassis and generator | ||
| Evaluation of Service Performed: |
Excellent! Nick kept me informed of everything he was doing. Even brought us coffee and told us to keep the mugs!
They were ready for us at our scheduled time and got right to work. I will always do our annual maintenance here. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/18/2018 | ||
| Company Contact: | MIke | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Diagnose Freightliner engine error codes. Identify why
motorhome is pulling to the right. Complete a test drive to determine what aftermarket products could aid in steering and ride. Work with extended warranty company to cover claims. |
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| Evaluation of Service Performed: |
The team at Mainline was great to work with. Their
technician, Nick, is very knowledgeable and is the nicest/friendliest/professional tech I've met. He quickly determined the current LBCU software was old and took it to Cummins for updating. Upon return they found the turbo was causing the error codes and replaced it along with the actuator. The test drive found that steering and ride could be improved with several products, confirming my prior research. Their service manager Mike was also very friendly and helpful as he worked with my warranty company to get the entire turbo, actuator and labor covered. In summary, I highly recommend Mainline Truck to all motorhome and trailer owners. They specialize in RV's and know their stuff! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/17/2018 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Fabricate new and install trailing arm support frame. This was after the
trailing arm frame broke and dropped onto the road. We stayed in their lot for 4 nights while they worked on the frame and welded a new frame in place. The work was complex and requited making sure that the finished frame was in perfect alignment with the rest of the rear end. |
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| Evaluation of Service Performed: |
The drive axle of our coach has trailing arms that stabilize the frame and
hold the rear in alignment. The frame broke in 3 places and dropped onto the road. Mainline's welder had to fabricate a completely new frame and weld it in place. the job took 3 days and required some complex welding under the coach between the drive and tag axle. I have had a complete chassis alignment since and the repair frame is within 0.2 degrees of perfect alignment. The welds are excellent quality and are much better than the original Monaco frame welds. The welder added some additional reinforcement to prevent future failure of the trailing arms support. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 5/15/2017 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Trailing arm frame member welds broke and dropped down on road. | ||
| Evaluation of Service Performed: |
Fabricated entire new rear support frame and welded back in place. Design
and welding was much better than factory original. Was allowed to stay in RV for the three days the repair required. Work was very well done. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 5/13/2010 | ||
| Company Contact: | Robb or Brandon | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
My first visit here was in Oct. 2009. I had routine service work performed along with having all belts replaced. I was satisfied with the value, quality and customer service, so I went back.
Work requested this time on my '99 Dutch Star on Freightliner chassis: Alignment including ride height setting check, install Super Steer bell crank and air bag motion control units on front & rear, and repair leaking fittings on hydraulic system surge tank. They can also perform other motorhome-specific work and upgrades. |
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| Evaluation of Service Performed: |
This was my second time having work done at Mainline and I cannot believe that the other reviewer is talking about the same shop. I have been VERY satisfied with the work performed here, the timeliness of the work and the reasonable cost. Their customer service is top notch, as well.
Case in point: on this visit the Tech found that the left front wheel seal was leaking badly. I had the repair done along with the other items. A few days later another Tech at a different shop who does my routine lube, oil and filter work expressed concern that the new seal might be leaking. I called Robb at Mainline and explained the issue. He assured me that they would do whatever it took to make it right. He had me bring the coach back the next day without an appointment, ran it in and checked it out. It turned out that the new seal was okay. I was in and out in under two hours with no hassle about it whatsoever. They stand behind their work. I would never hesitate to use Mainline and I highly recommend them. In the summer probably half their work is on motorcoaches, so they have to be doing it right. So, to Robb, Brandon and Nick: GOOD JOB and I'll be back. |
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| Value of Service: | Good | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Be sure to read the Service Provider Response to this review at the end | |||
| Date of Service: | 6/7/2007 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Alignment, move front tires to the rear, and bring forward 2 rears before doing alignment, re-balance, check on an oil leak, and repair, do a full pm, and inspect for future work.
Also had them do a minor replacement of bushings on the front sway bar, which I had some of the parts for. I gave them the company names to get the other parts from. |
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| Evaluation of Service Performed: |
This was my first time there, I usually have my work done at my truck shop, but they don't do alignment work, so after contacting them and making an appointment, I dropped the unit off on a Monday night for the work to begin on Tuesday, after 3 days I called and asked what was the progress, and they said the tires were done, balanced, and they were awaiting parts. I called again on Monday, he said all would be done Tuesday. I called Tuesday, he told me the front wheel seals were leaking, I told him to replace them. He said OK, I was called that afternoon to come and get it. I picked it up at closing time, after they were gone, and drove it. The front end now has a shimmy, the oil leak was not done, the sway bar was removed because they couldn't figure out how to get the right parts, they didn't balance the tires properly, and they never replaced the front oil seals on the drums. I took the unit into a tire place, had them dismount the tires to check on the balance powder, none in the left front tire, and a very little amount in the rear. The oil caps were filthy indicating they never removed the caps or drums to do the oil seals. My air compressor was loose at the engine, oil leak, which means they never even looked at it. When I called and challenged them, they argued and told me I was crazy, that they did the work, I told the service guy to get in his car and drive to me, and see it all while it was apart at the tire dealer. Then I asked about the alignment, he said they did it, they never did, the rust on the bolts and other alignment points proved that. He finally admitted they didn't do most of the work, and didn't charge me.....gee how nice of them. Very untrustworthy shop! I wasted a week of time with these guys, and they have now lost all of my future business, of 2 tractor trailers, 3 straight trucks, and pickups, as well as my motor home! THEY LIED, THEY FAILED, END OF THE STORY, THEY GOT CAUGHT!
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
| Service Provider Response: |
I spoke with the reviewer and we went over what happened. It was so long ago that the people involved do not work for me any longer and the facts all seem as if he was completely mishandled by my staff. I gave him my sincere apology and assured him that the people involved no longer are employed by Mainline. I also invited him to revisit Mainline and I would give him a free service of his choice and he declined. I do not know what else I can do to make it up to him, he stated that no money was exchanged so no charges could be refunded. I am at a loss for how to fix this. My service order from the job states that he did not want to talk then and it seems he does not want to talk now. Leon J Maggio Mainline Truck and Trailer Service Inc 440-439-7777 |
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